Hi,
There is no "support team". FSBuild is a one-man band and that man is busy working on (at least) the QW 787. It may be that when and if he gets done with that project he will have more time for FSBuild which he has declared a finished project for some years now. I try to give support where I can because I like the product, but I have never seen your problem and never experienced it on numerous systems and operating systems since the freeware versions were released many years ago. It is very unlikely that Simmarket will refund your money since you gave up that right to download the product. Given the message that you get, I suggest downloading the VC++ MFC redistributable packages and installing them on your computer. They can be found on this page
https://support.microsoft.com/en-us/hel ... -downloads. Start with the VC++ 2008 package and work your way up.
DJ